Frequently Asked Questions

How much is shipping and how long does it take?

We offer 100% free standard tracked shipping on all orders across Australia. Orders are processed and dispatched within 1 to 3 business days, and the total expected delivery time is 8 to 15 business days. For full details, please review our Shipping & Delivery Policy.

How can I track my order?

Once your order is dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your delivery in real-time. You can track your package directly through our Track Order page, or review our Shipping & Delivery Policy for more information on our shipping operations.

Do you ship internationally?

Currently, we exclusively ship within Australia. This ensures we can provide fast, free, and reliable tracked shipping for all our domestic customers.

What is your return and refund policy?

We want you to shop with complete confidence, which is why we offer a 30-day hassle-free return policy. If you change your mind or are not satisfied, you can return your item in its original, unused condition within 30 days of delivery for a full refund. We never charge hidden restocking fees. For full details, view our Return & Refund Policy.

What should I do if my item arrives damaged?

We take quality seriously. Please inspect your order upon reception. If an item is defective, damaged, or incorrect, contact us immediately (within 48 hours of delivery). We will evaluate the issue and resolve it via a replacement or full refund. To start the process, you can email support@nexuraauto.com.au, call 1300 103 804, or send a message through our Contact Us page. Please refer to our Return & Refund Policy for full details.

Can I change or cancel my order after placing it?

Orders are processed and dispatched within 1 to 3 business days to get your gear to you as quickly as possible. If you need to make a change or cancel your purchase, please email support@nexuraauto.com.au, call 1300 103 804, or send a message through our Contact Us page immediately. We will do our absolute best to update your order if you reach out quickly, however, once your order has been processed for dispatch, we are unable to modify or cancel it.

Are my payment details secure?

Absolutely. All transactions submitted through our checkout are heavily encrypted and 100% secure. We accept a wide variety of safe payment methods, including American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, and Visa. You can read more about our secure checkout process in our Payment Policy.

How do I get in touch with customer support?

Our team is here to help! You can reach out to us directly via email at support@nexuraauto.com.au, call us on 1300 103 804, or send a message through our Contact Us page. We aim to respond to all customer inquiries within 24 business hours (Monday to Friday, 09:00 AM to 05:00 PM AEST).