Privacy policy

Effective Date: May 2026

This Privacy Policy describes how Nexura Auto (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information".

Device Information: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Includes version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order Information: Collected directly from you to fulfil our contract. Includes name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

We use Google Analytics and Google Ads to help us understand how our customers use the Site. Third party vendors, including Google, use cookies to serve ads based on your prior visits to our website or other websites. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.

You can opt out of targeted advertising by using the following links:

Facebook: https://www.facebook.com/settings/?tab=ads

Google: https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.

DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please reach out to our team via our Contact Us page, or using the details below:

Business Information

• Business Name: Nexura Auto
• ABN: 56 437 233 044
  
• Business Address: 1/457-459 Elizabeth Street, Surry Hills NSW 2010

Customer Service Contact

• Email: support@nexuraauto.com.au
• Phone: 1300 103 804

Operating Hours

• Monday to Friday | 09:00 AM to 05:00 PM (AEST)

We aim to respond to all inquiries within 24 business hours.